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Satisfied customers are the most important goal of our quality policy. In order to put this into practice, we continually define and improve the quality of our transport and logistics services. We define the quality of our forwarding services in an integrated quality and environmental management system. All our forwarding services have been certified according to DIN EN ISO 9001 since 1994.
Already early on, LOXX recognised that a positive development of our logistics company over a long period of time was only possible with environmentally conscious thinking and actions. Therefore, the principle of our environmental policy is to apply natural resources in a gentle procedure and to reduce or even entirely avoid influences that may endanger the environment.
We see it as our forwarding mission to offer and carry out optimal forwarding and logistics services tailored to our customers.
The principle of our quality policy is to achieve the highest level of customer satisfaction. We implement this principle by constantly improving the quality of our services. We define these on the basis of transparent and verifiable criteria from which we derive the quality objectives.
In order to guarantee the fulfilment of the quality objectives, all activities relevant to quality and safety, from management to purchasing, sales, the specialist departments, warehousing and the transport company, are continuously planned, controlled and monitored. We monitor the realisation of the quality objectives at regular intervals, using the quantifiable criteria on which they are based.
Each of our employees contributes to the realisation of the quality goals with his or her qualification, personal performance, commitment and entrepreneurial thinking. Our employees work constructively to avoid errors, to identify possible sources of error and to eliminate them permanently. Our QM system is constantly improved by the suggestions of all employees.
Our quality policy is a commitment for all of us; it is discussed regularly and reviewed annually for its appropriateness.
A distinctive environmental and climate-conscious thinking and acting is a self-evident obligation towards our fellow men, furthermore it is of high importance for LOXX for a sustainable positive development. The principles of our environmental policy are the responsible use of natural resources as well as the avoidance, where this is not possible, the reduction of harmful influences on the environment in the sense of the climate protection law.
Furthermore, we participate in the solution of regional environmental problems within the scope of our possibilities. To realise our environmental guidelines, we follow the relevant legislation and set ourselves clear and verifiable environmental goals based on and beyond it. With regard to our environmental policy, we maintain an open and constructive dialogue with our customers, business partners and interested parties.
We regularly inform our employees about environmentally relevant objectives, measures and results and openly accept their suggestions for achieving the environmental objectives and improving the environmental policy. In this way, the environmental system is constantly improved through the suggestions of all. This is because each of our employees contributes to the realisation of our environmental goals within the scope of his or her responsibility and with his or her personal commitment. The implementation of the environmental goals is regularly reviewed on the basis of clearly measurable environmentally relevant data, and we discuss and assess the appropriateness of the environmental policy on an annual basis.